FOR NEW CYCLONE RAKE ORDER
CATEGORY 1 AND 2
- Tractor is compatible with the Cyclone Rake (Ex. John Deere D100 42")
- Always has MDA, Hitch, and Hose
- Orders with a Cat 1/2 will flow through the system without any stops.
CATEGORY 3
- Tractor is compatible with the Cyclone Rake, but we may need to speak with the customer about installation.
- Orders with a Cat 3 can be placed, but the order will have an ERROR Order Status.
- A case is automatically created
CATEGORY 4
- The tractor is NOT compatible with the Cyclone Rake (Ex. Cub Cadet CC 30")
- Orders CANNOT be placed.
- Customer has the option to submit a case
NEW TRACTOR
- Tractor is not in the database
- Order for an unknown tractor can be placed, but the order will have an ERROR Order Status
- The Tractor Make, Model, Deck Size will be added to "Review New Tractors" queue, where Tech will add the tractor to database.
- Note: The tractor info will be submitted to the queue even if customer does not place order
- If we need more information from customer, case should be manually created.
FOR I GOT A NEW TRACTOR
CATEGORY 1 AND 2
- Tractor is compatible with the Cyclone Rake (Ex. John Deere D100 42")
- Always has MDA, Hitch, and Hose
- Aftermarket tractor parts will be available to order
CATEGORY 3
- Tractor is compatible with the Cyclone Rake, but we may need to speak with the customer about installation.
- Aftermarket tractor parts will be available to order
- Customer has option to submit a case
CATEGORY 4
- The tractor is NOT compatible with the Cyclone Rake (Ex. Cub Cadet CC 30")
- Orders CANNOT be placed.
- Customer has the option to submit a case
NEW TRACTOR
- Tractor is not in the database
- Customer has option to submit a case
- The Tractor Make, Model, Deck Size will be added to "Review New Tractors" queue, where Tech will add the tractor to database