Tractor Categories

FOR NEW CYCLONE RAKE ORDER

CATEGORY 1 AND 2

  1. Tractor is compatible with the Cyclone Rake (Ex. John Deere D100 42")
  2. Always has MDA, Hitch, and Hose
  3. Orders with a Cat 1/2 will flow through the system without any stops.

CATEGORY 3

  • Tractor is compatible with the Cyclone Rake, but we may need to speak with the customer about installation.
  • Orders with a Cat 3 can be placed, but the order will have an ERROR Order Status.
  • A case is automatically created

CATEGORY 4

  • The tractor is NOT compatible with the Cyclone Rake (Ex. Cub Cadet CC 30")
  • Orders CANNOT be placed.
  • Customer has the option to submit a case

NEW TRACTOR

  • Tractor is not in the database
  • Order for an unknown tractor can be placed, but the order will have an ERROR Order Status
  • The Tractor Make, Model, Deck Size will be added to "Review New Tractors" queue, where Tech will add the tractor to database.
    • Note: The tractor info will be submitted to the queue even if customer does not place order
  • If we need more information from customer, case should be manually created.



FOR I GOT A NEW TRACTOR

CATEGORY 1 AND 2

  • Tractor is compatible with the Cyclone Rake (Ex. John Deere D100 42")
  • Always has MDA, Hitch, and Hose
  • Aftermarket tractor parts will be available to order

CATEGORY 3

  • Tractor is compatible with the Cyclone Rake, but we may need to speak with the customer about installation.
  • Aftermarket tractor parts will be available to order
  • Customer has option to submit a case

CATEGORY 4

  • The tractor is NOT compatible with the Cyclone Rake (Ex. Cub Cadet CC 30")
  • Orders CANNOT be placed.
  • Customer has the option to submit a case

NEW TRACTOR

  • Tractor is not in the database
  • Customer has option to submit a case
  • The Tractor Make, Model, Deck Size will be added to "Review New Tractors" queue, where Tech will add the tractor to database