Shipping, Payments & Returns

Hassle-Free Shipping & Hassle-Free Payments!

All of the Cyclone Family of products are built to order in our West Haven, CT factory and most are generally ready for shipment within 1-2 business days from the receipt of your order (see below). We believe in an end-to-end customer philosophy and strive to ensure that every part of your experience meets or exceeds your expectations. So, here’s what to expect after you place your order.

We will:

  • Receive and process your order on the day it is received.
  • Package your products, parts and/or accessories to protect them during shipment.
  • Include clear, easy to follow directions for installation and use.
  • Ship your Cyclone Rake or Cyclone Nut Rake within 1-2 business days from the receipt of your order.
  • Ship your Reconditioned Cyclone Rake bundle within 3-5 business days from receipt of your order
  • Ship your New and Reconditioned Aftermarket Parts and Accessories within 1-2 business days from the receipt of tour order.
  • Send you an order confirmation email along with tracking numbers that allow you to monitor the progress of your shipment.
  • Provide follow up support for any installation or usage questions you may have.

The number of packages for a new Cyclone Rake order will typically range between 7-10 and could be more based on the number of accessories you order. Your reconditioned Cyclone Rake Bundle will be packaged on a pallet and some of the added accessories will packaged and shipped separately.  Please look for the package labeled "Open This Box First". This box contains the Blower Inlet Collar, Exit Chute, (2) Hitch Forks in a separate box, the Owner's Assembly Manual, Parts Manual, Safety Googles, and Ear Plugs.

Shipping Methods: New Cyclone Rakes

Due to winter weather conditions FedEx may experience delays. You can read more about this HERE. In addition to delays, not all packages may arrive at the same time. If you’re expecting delivery of a new Cyclone Rake, remember to wait until you receive Box # 1 that says “Open this Box First” before opening the others.

All our tools, parts, and accessories will ship by one of the following methods, typically based on the size of the item(s) being shipped:

  • FedEx Home Delivery
  • Freight (examples include FedEx Freight, ABF). These items will be on a pallet.
  • US Postal Service (for most after-market parts).

We use FedEx Home Delivery so we’re able to ship directly to your home and avoid the challenges of LTL Freight deliveries. Many of our customers cannot accommodate a tractor trailer on their road or driveway, so the option for freight shipments is not practical. FedEx Home Deliveries are made every day of the week, so Cyclone Rakes can be delivered even on Saturdays and Sundays.

Shipping Methods: Reconditioned Cyclone Rakes

We’ll use ABF Freight to ship your order. It will arrive on a pallet. Naturally, we’ll make sure everything is well labeled for easy reference. ABF Freight will contact you to inform you of the delivery date and schedule a delivery window. You will need to be home to receive the delivery. You’ll get your order on a single pallet using a Lift Gate Service, which means they’ll remove the pallet from the truck and place it on your driveway. (ABF Freight is our preferred carrier, but in some cases, another carrier will be chosen to get your order to you as soon as possible.)

All our reconditioned parts, and accessories will ship by one of the following methods, typically based on the size of the item(s) being shipped:

  • FedEx Home Delivery
  • Freight (examples include FedEx Freight, ABF). These items will be included on the pallet.
  • US Postal Service

Shipping Charges

New Cyclone Rakes: $349 FREE to Your Door Shipping:

If you live in the continental United States your Cyclone Rake will be delivered directly to your home, via our outstanding FedEx Home Delivery. You do not need to be home for this delivery and FedEx will deliver your Cyclone Rake in a traditional FedEx truck – No tractor trailers in your driveway.

Reconditioned Cyclone Rakes: $149 to Your Door Shipping:

If you live in the continental United States your Cyclone Rake will be delivered directly to your home, via ABF Freight. You’ll get your order on a single pallet using a Lift Gate Service, which means they’ll remove the pallet from the truck and place it on your driveway.

Cyclone Nut Rake: FREE To Your Door Shipping:

If you live in the lower 48 your Cyclone Nut Rake will be delivered to your home FREE! If you live in non-contiguous US or require international delivery please call for pricing.

Parts & Accessories

Accessories Ordered with your New or Reconditioned Cyclone Rake:

Which ever Cyclone product you choose, your shipping price includes your Cyclone Rake and any accessories and upgrades ordered with it.

Aftermarket New & Reconditioned Parts:

All our aftermarket parts ship for FREE – Easy Peasy. If you need help to make sure you get the right part for your Cyclone Rake, please give us a call at 1-888-531-7253.

Aftermarket New and Reconditioned Accessories:

All our aftermarket accessories have flat rate shipping to all of the lower 48 states. We have 4 shipping tiers based on the size and weight of the accessory. Here are some examples:

Aftermarket Accessory Flat-Rate Shipping Charge
3rd Wheel Jack Stand
Wall Mount Kit
All Roof Rack Carriers		 $15
All Mower Deck Adapters (MDA) $30
Dual-PRO Super Wheels
All PVC Power Vacuum Pickups
All Urethane Power Vacuum Pickups
All PVC Power Unloaders
All Urethane Power Unloaders
Power-Lift Unloaders		 $40
All PVC Estate Vacuums
All Urethane Estate Vacuums		 $60


If you need help to make sure you get the right accessory for your Cyclone Rake, please give us a call at (888)-531-7253.

Shipment Delivery

We will send you an order confirmation email along with tracking numbers that allow you to monitor the progress of your shipment. Delivery times vary depending on your location, but typical transit times from our location to yours are as follows:

  • Zone 1: 1-2 days (Northeast)
  • Zone 2: 2-3 days (Upper Midwest and South)
  • Zone 3: 3-4 days (Midwest)
  • Zone 4: 4-5 days (West and Pacific Northwest)
  • Non-contiguous US & International: Based on location

Payment Options

We offer a wide range of payment options, giving you maximum flexibility. Choose your Cyclone product, part or accessories and pay with any of the following methods:

         

Please Note: We do not offer net 30 payment terms for reconditioned Cyclone Rake Bundles.

Financing with Bread Pay®

We also provide a way to finance your complete Cyclone Rake purchase through Bread. Click here to learn how.  

Return Policy for New Products:

We stand behind all the products, parts and accessories.

If at any time during your New Cyclone Rake or Nut Rake risk-free trial, you opt to return your unit, we will refund your purchase*. We will also refund your shipping costs and pay the return shipping from any customer location in the contiguous United States or contiguous Canada. And if you picked your Cyclone Product up at the factory, no problem. Just give us a call, to make an appointment, to bring it back to the factory during normal business hours and we’ll get you a full refund. There are no restocking fees or other hidden costs.

For after-market parts and accessories purchased on the Cyclone Rake website, we will refund 100% of the purchase price* for all unused, original boxed items minus an 15% restocking charge and shipping costs. If you have any questions or need help to make sure you get the right part, please call our Customer Support Team at  (888)-531-7253

Return Policy for Reconditioned Products:

If you need to return an item because of a defect in workmanship or materials, we will pay the cost of shipping the product back to us. We will ask for pictures and a description of the material or workmanship issue, and all returns must be authorized by a Customer Service representative. We’ll then refund 100% of the purchase price* and issue an RMA. (That’s a fancy way of saying return paperwork.)

If there are no defects in workmanship or materials, we will review your return request. The product must be in like new condition and cannot have been used prior to return. If we approve the return, you will be responsible for all packaging and shipping costs for the item(s). This return policy is in effect for 30 days from the date of shipment from us so please review everything when you get it. This covers all reconditioned Cyclone Rakes, parts and accessories.

*Sales Tax on items will not be returned after 90 days as this is paid directly to your state.