{"SystemName":"Shipping, Payments & Returns","IncludeInSitemap":true,"IsPasswordProtected":false,"Password":null,"Title":"Shipping, Payments & Returns","Body":"\r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    <div class=\"pageHeading\">\r\n        <p style=\"text-align: center;\"><iframe class=\"col-12 col-md-6\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\" frameborder=\"0\" height=\"380\" src=\"https://www.youtube.com/embed/J1dUg-gDc7c\" title=\"YouTube video player\" width=\"680\" style=\"text-align: justify; \"></iframe></p>\r\n        <hr style=\"text-align: justify; \">\r\n        <div class=\"pageHeading\">\r\n            <h2><div style=\"text-align: justify;\"><b><font color=\"#00502f\">Hassle-Free Shipping &amp; Hassle-Free Payments!</font></b></div><strong><font color=\"#00502f\"><img src=\"/assets/images/uploaded/FedEx-Logo.jpg\" style=\"text-align: justify; width: 30%; float: right; margin: 10px;\" class=\"note-float-right\"></font>\r\n                </strong></h2>\r\n        </div>\r\n\r\n        <h4 style=\"text-align: center;\"><strong><big></big> </strong></h4>\r\n\r\n        <p style=\"text-align: justify; line-height: 1.2;\"><span style=\"font-family: Roboto; font-size: 16px;\">All of the Cyclone Family of\r\n                products are built to order in our West Haven, CT factory and most are generally ready for shipment within\r\n                1-2 business days from the receipt of your order (see below).&nbsp;We believe in an end-to-end customer\r\n                philosophy and strive to ensure that every part of your experience meets or exceeds your expectations.\r\n                So, here’s what to expect after you place your order.</span></p>\r\n\r\n        <p><strong><strong>We will:</strong></strong></p>\r\n\r\n        <ul style=\"font-size: 16px; font-family: Roboto; margin-bottom: 5px; list-style-type: unset;\">\r\n            <li style=\"text-align: justify; \"><b>Receive and process your order on the day it is received.</b></li>\r\n            <li style=\"text-align: justify; \"><b>Package your products, parts and/or accessories to protect them during shipment.</b></li>\r\n            <li style=\"text-align: justify; \"><b>Include clear, easy to follow directions for installation and use.</b></li>\r\n            <li style=\"text-align: justify; \"><b>Ship your&nbsp;Cyclone Rake&nbsp;or Cyclone Nut Rake within 1-2 business days from the receipt of\r\n                    your order.</b></li><li style=\"text-align: justify; \"><b>Ship your Reconditioned Cyclone Rake bundle within 3-5 business days from receipt of your order</b></li>\r\n            <li style=\"text-align: justify; \"><b>Ship your New and Reconditioned Aftermarket Parts and Accessories within 1-2 business days from the receipt of tour\r\n                    order.</b></li>\r\n            <li style=\"text-align: justify; \"><b>Send you an order confirmation email along with tracking numbers that allow you to monitor the\r\n                    progress of your shipment.</b></li>\r\n            <li style=\"text-align: justify; \"><b>Provide follow up support for any installation or usage questions you may have.</b></li>\r\n        </ul>\r\n\r\n        <p style=\"text-align: justify; \"><span style=\"font-family: Roboto; font-size: 16px; font-color: #00502f;\">The number of packages for a new\r\n                Cyclone Rake order will typically range between 7-10 and could be more based on the number of\r\n                accessories you order. Your reconditioned Cyclone Rake Bundle will be packaged on a pallet and some of the added accessories will packaged and shipped separately.&nbsp;<b style=\"font-style: italic;\">&nbsp;Please look for the package labeled \"Open This Box First\". This box contains the Blower Inlet Collar, Exit Chute, (2) Hitch Forks in a separate box, the Owner's Assembly Manual, Parts Manual, Safety Googles, and Ear Plugs.</b></span></p>\r\n\r\n        <hr style=\"text-align: justify; height: 2px; border-width: 0px; color: gray; background-color: gray;\">\r\n\r\n        <h2><strong>\r\n                <font color=\"#00502f\"><span style=\"font-size: 24px;\">Shipping Methods: New Cyclone Rakes</span></font></strong></h2>\r\n\r\n        <p style=\"text-align: justify; \">Due to winter weather conditions FedEx may experience delays. You can read more about this\r\n            <strong><a style=\"text-decoration:underline;\" href=\"https://www.fedex.com/en-us/service-alerts.html\">HERE</a></strong>. In addition to delays, not\r\n            all packages may arrive at the same time. If you’re expecting delivery of a new Cyclone Rake, remember to\r\n            wait until you receive Box # 1 that says “Open this Box First” before opening the others.</p>\r\n\r\n        <p style=\"text-align: justify; \"><b>All our tools, parts, and accessories will ship by one of the following methods, typically based on the size of\r\n            the item(s) being shipped:</b></p>\r\n\r\n        <ul style=\"font-family: 'Roboto'; list-style-type: unset;\">\r\n            <li style=\"text-align: justify; \"><strong><a style=\"text-decoration:underline;\" href=\"https://www.fedex.com/en-us/service-alerts.html\">FedEx Home Delivery</a></strong></li>\r\n            <li style=\"text-align: justify; \">Freight (examples include FedEx Freight, ABF). These items will be on a pallet.</li>\r\n            <li style=\"text-align: justify; \">US Postal Service (for most after-market parts).</li>\r\n        </ul>\r\n\r\n        <p style=\"text-align: justify; \">We use FedEx Home Delivery so we’re able to ship directly to your home and avoid the challenges of LTL\r\n            Freight deliveries. Many of our customers cannot accommodate a tractor trailer on their road or driveway, so\r\n            the option for freight shipments is not practical. FedEx Home Deliveries are made every day of the week, so\r\n            Cyclone Rakes can be delivered even on Saturdays and Sundays.</p>\r\n        <h2><strong>\r\n                <font color=\"#00502f\"><span style=\"font-size: 24px;\">Shipping Methods: Reconditioned Cyclone Rakes</span></font></strong></h2>\r\n\r\n        <p style=\"text-align: justify;\"><span style=\"text-align: left;\">We’ll use ABF Freight to ship your order. It will arrive on a pallet. Naturally, we’ll make sure everything is well labeled for easy reference.&nbsp;</span>ABF Freight will contact you to inform you of the delivery date and schedule a delivery window. You will need to be home to receive the delivery. You’ll get your order on a single pallet using a Lift Gate Service, which means they’ll remove the pallet from the truck and place it on your driveway. (ABF Freight is our preferred carrier, but in some cases, another carrier will be chosen to get your order to you as soon as possible.)</p>\r\n\r\n        <p style=\"text-align: justify; \"><b>All our reconditioned parts, and accessories will ship by one of the following methods, typically based on the size of\r\n            the item(s) being shipped:</b></p>\r\n\r\n        <ul style=\"font-family: 'Roboto'; list-style-type: unset;\">\r\n            <li style=\"text-align: justify; \"><strong><a style=\"text-decoration:underline;\" href=\"https://www.fedex.com/en-us/service-alerts.html\">FedEx Home Delivery</a></strong></li>\r\n            <li style=\"text-align: justify; \">Freight (examples include FedEx Freight, ABF). These items will be included on the pallet.</li>\r\n            <li style=\"text-align: justify; \">US Postal Service</li></ul>\r\n\r\n\r\n        <hr style=\"text-align: justify; height: 2px; border-width: 0px; color: gray; background-color: gray;\">\r\n\r\n<!--Shipping Charges-->\r\n        <h2><b><font color=\"#00502f\">Shipping Charges</font></b></h2>\r\n\r\n        <h3><b><span style=\"font-size: 20px;\">New Cyclone Rakes: <strike>$349</strike> FREE to Your Door Shipping:</span></b></h3>\r\n\r\n        <p>If you live in the continental United States your Cyclone Rake will be delivered directly to your home, via our outstanding FedEx Home Delivery. You do not need to be home for this delivery and FedEx will deliver your Cyclone Rake in a traditional FedEx truck – No tractor trailers in your driveway.</p>\r\n\r\n<h3><b><span style=\"font-size: 20px;\">Reconditioned Cyclone Rakes: $149 to Your Door Shipping:</span></b></h3>\r\n<p>If you live in the continental United States your Cyclone Rake will be delivered directly to your home, via ABF Freight. You’ll get your order on a single pallet using a Lift Gate Service, which means they’ll remove the pallet from the truck and place it on your driveway.</p>\r\n\r\n        <h3><b><span style=\"font-size: 20px;\">Cyclone Nut Rake: FREE To Your Door Shipping:</span></b></h3>\r\n\r\n        <p>If you live in the lower 48 your Cyclone Nut Rake will be delivered to your home <b>FREE!</b> If you live in non-contiguous US or require international delivery please call for pricing.</p>\r\n\r\n        <h3><span style=\"font-size: 24px;\"><b>Parts &amp; Accessories</b></span></h3><h3><span style=\"font-size: 20px;\"><span style=\"font-weight: bolder;\">Accessories Ordered with your New or Reconditioned Cyclone Rake:</span></span></h3><p>Which ever Cyclone product you choose, your shipping price includes your Cyclone Rake and any accessories and upgrades ordered with it.</p>\r\n\r\n        <h3><span style=\"font-size: 20px;\"><b>Aftermarket New &amp; Reconditioned Parts:</b></span></h3>\r\n\r\n        <p><b>All our aftermarket parts ship for FREE – Easy Peasy</b>. If you need help to make sure you get the right part for your Cyclone Rake, please give us a call at <a href=\"http://1-888-531-7253\" target=\"_blank\"><b>1-888-531-7253</b></a>.</p>\r\n\r\n        <h3><span style=\"font-size: 20px;\"><b>Aftermarket New and Reconditioned Accessories:</b></span></h3>\r\n\r\n        <p>All our aftermarket accessories have flat rate shipping to all of the lower 48 states. We have 4 shipping tiers based on the size and weight of the accessory. Here are some examples:</p>\r\n\r\n        <table align=\"center\" border=\"1\" bordercolor=\"#ccc\" cellpadding=\"5\" cellspacing=\"0\" style=\"text-align: justify; border-collapse: collapse;\">\r\n            <tbody>\r\n                <tr>\r\n                    <td><strong><strong>Aftermarket&nbsp;</strong><strong>Accessory</strong></strong></td>\r\n                    <td><strong><strong>Flat-Rate Shipping Charge</strong></strong></td>\r\n                </tr>\r\n                <tr>\r\n                    <td>3rd Wheel Jack Stand<br>\r\n                        Wall Mount Kit<br>\r\n                        All Roof Rack Carriers</td>\r\n                    <td>$15</td>\r\n                </tr>\r\n                <tr>\r\n                    <td>All Mower Deck Adapters (MDA)</td>\r\n                    <td>$30</td>\r\n                </tr>\r\n                <tr>\r\n                    <td>Dual-PRO Super Wheels<br>\r\n                        All PVC Power Vacuum Pickups<br>\r\n                        All Urethane Power Vacuum Pickups<br>\r\n                        All PVC Power Unloaders<br>\r\n                        All Urethane Power Unloaders<br>Power-Lift Unloaders</td>\r\n                    <td>$40</td>\r\n                </tr>\r\n                <tr>\r\n                    <td>All PVC Estate Vacuums<br>\r\n                        All Urethane Estate Vacuums</td>\r\n                    <td>$60</td>\r\n                </tr>\r\n            </tbody>\r\n        </table>\r\n\r\n        <p><br>If you need help to make sure you get the right accessory for your Cyclone Rake, please give us a call at <a href=\"http://1-888-531-7253\"><b>(888)-531-7253</b></a>.</p></div>\r\n            <p></p>\r\n\r\n        <hr style=\"text-align: justify; height: 2px; border-width: 0px; color: gray; background-color: gray;\">\r\n\r\n        <h2><strong>\r\n                <font color=\"#00502f\"><span style=\"font-size: 24px;\">Shipment Delivery</span></font>\r\n            </strong></h2>\r\n\r\n        <p style=\"text-align: justify; line-height: 1.2;\"><span style=\"font-family: Roboto; font-size: 16px;\">We will send\r\n                you an order confirmation email along with tracking numbers that allow you to monitor the progress of\r\n                your shipment. Delivery times vary depending on your location, but typical transit times from our\r\n                location to yours are as follows:</span></p>\r\n\r\n        <ul style=\"font-size: 16px; font-family: Roboto; margin-bottom: 5px; list-style-type: unset;\">\r\n            <li style=\"text-align: justify; \"><strong style=\" font-family: Roboto;\">Zone 1: 1-2 days (Northeast)</strong></li><span style=\"font-family: Roboto;\"><b>\r\n                </b></span>\r\n            <li style=\"text-align: justify; \"><strong>Zone 2: 2-3 days (Upper Midwest and South)</strong></li><span style=\"font-family: Roboto;\"><b>\r\n                </b></span>\r\n            <li style=\"text-align: justify; \"><strong>Zone 3: 3-4 days (Midwest)</strong></li><span style=\"font-family: Roboto;\"><b>\r\n                </b></span>\r\n            <li style=\"text-align: justify; \"><strong>Zone 4: 4-5 days (West and Pacific Northwest)</strong></li><span style=\"font-family: Roboto;\"><b>\r\n                </b></span>\r\n            <li style=\"text-align: justify; \"><strong style=\"font-family: Roboto;\">Non-contiguous US &amp; International: Based on\r\n                        location </strong></li>\r\n        </ul>\r\n\r\n        <hr style=\"text-align: justify; height: 2px; border-width: 0px; color: gray; background-color: gray;\">\r\n\r\n        <h2 style=\"text-align: justify; \"><strong>\r\n                <font color=\"#00502f\"><span style=\"font-size: 24px;\">Payment Options</span></font>\r\n            </strong></h2>\r\n\r\n        <p style=\"text-align: justify; line-height: 1.2;\"><span style=\"font-family: Roboto; font-size: 16px;\">We offer a\r\n                wide range of payment options, giving you maximum flexibility. Choose your Cyclone product, part or\r\n                accessories and pay with any of the following methods:</span></p>\r\n\r\n        <p style=\"text-align: justify;\"><img src=\"/assets/images/uploaded/Cash-logo2.jpg\" style=\"width: 74.6562px; height: 55.9922px;\"><img src=\"/assets/images/uploaded/Check-logo1.jpg\" style=\"width: 77.2708px; height: 57.9531px;\"><img src=\"/assets/images/uploaded/Master-Card-logo1.jpg\" style=\"width: 75.9375px; height: 56.9531px;\"><img src=\"/assets/images/uploaded/Visa-logo1.jpg\" style=\"width: 91.652px; height: 68.9531px;\"><img src=\"/assets/images/uploaded/Discover-logo1.jpg\" style=\"width: 86.7656px; height: 65.0742px;\"><img src=\"/assets/images/uploaded/AmEx-logo1.jpg\" style=\"width: 93.1719px; height: 69.8789px;\"><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p>\r\n\r\n<p><b>Please Note:</b> We do not offer net 30 payment terms for reconditioned Cyclone Rake Bundles.</p>\r\n\r\n        <h3 style=\"font-size: 22px;\"><b>Financing with Bread Pay<span style=\"font-size: 18px;\">®</span></b></h3>\r\n\r\n        <p><span style=\"text-align: justify; font-family: Roboto; font-size: 16px;\">We also provide a way to finance\r\n                your complete Cyclone Rake purchase through Bread.</span><strong><span style=\"text-align: justify; font-family: Roboto; font-size: 16px;\">&nbsp;</span><a href=\"/financing\" style=\"text-align: justify;\"><span style=\"font-family: Roboto; font-size: 16px; text-decoration: underline;\">Click here to learn\r\n                        how</span></a><span style=\"text-align: justify; font-family: Roboto; font-size: 16px;\">.&nbsp;</span><span style=\"text-align: justify; font-family: Roboto; font-size: 16px;\">&nbsp;</span></strong></p>\r\n\r\n        <hr style=\"text-align: justify; height: 2px; border-width: 0px; color: gray; background-color: gray;\">\r\n<!-- Return Policy-->\r\n\r\n        <h2>Return Policy for New Products:</h2>\r\n\r\n        <p>We stand behind all the products, parts and accessories.</p>\r\n\r\n        <p><b>New Cyclone Rakes:</b> If at any time during your New Cyclone 6-Month Rake Peace of Mind Trial, you opt to return your Cyclone Rake,&nbsp;we will refund your purchase (less sales tax after 90 days*). A $299 Return Processing Fee will be deducted from your refund to help cover return shipping and inspection. If you picked up your Cyclone Rake at the factory, just bring it back during normal business hours and we’ll handle the rest. There are no restocking fees or hidden costs beyond the return fee. The only requirement for a full refund is that you use approved box sizes and a company-issued RMA, as proper packaging helps control freight costs. The Peace of Mind Trial is available one time, per household or business, to new customers only.</p><p><b>New Cyclone Nut Rakes:</b> If at any time during your New Cyclone Nut Rake 90-day Peace of Mind Trial, you opt to return it and we will refund your purchase (less sales tax after 90 days*).&nbsp;&nbsp;<span style=\"font-family: Roboto;\">A $149 Return Processing Fee will be deducted from your refund to cover return shipping and product inspection. Factory pickups can be returned directly to us during normal business hours.&nbsp;</span><span style=\"font-family: Roboto;\">There are no restocking fees. For a full refund, simply use approved box sizes and a company-issued RMA—this ensures safe return shipping and helps us manage freight costs.</span></p>\r\n\r\n        <p><b>After-market Parts and Accessories:&nbsp;</b>&nbsp;If you purchased them on the Cyclone Rake website, we will refund 100% of the purchase price (less sales tax after 90 days*) for all unused, original boxed items minus an 15% restocking charge and shipping costs. If you have any questions or need help to make sure you get the right part, please call our Customer Support Team at<strong><span style=\"font-family: Roboto; font-size: 16px;\">&nbsp;&nbsp;</span><a href=\"tel://1-888-531-7253\"><span style=\"font-family: Roboto; font-size: 16px; text-decoration: underline;\">(888)-531-7253</span></a></strong></p>\r\n\r\n<h2> Return Policy for Reconditioned Products:</h2>\r\n       <p>If you need to return an item because of a defect in workmanship or materials, we will pay the cost of shipping the product back to us. <b>We will ask for pictures and a description of the material or workmanship issue, and all returns must be authorized by a Customer Service representative.</b> We’ll then&nbsp;refund 100% of the purchase price* and issue an RMA. (That’s a fancy way of saying return paperwork.)</p>\r\n<p>If there are no defects in workmanship or materials, we will review your return request. The product must be in like new condition and cannot have been used prior to return. If we approve the return, you will be responsible for all packaging and shipping costs for the item(s). This return policy is in effect for<b> 30 days from the date of shipment</b> from us so please review everything when you get it. <b>This covers all reconditioned Cyclone Rakes, parts and accessories</b>.</p>\r\n\r\n        <p>*Sales Tax on items will not be returned after 90 days as this is paid directly to your state.</p>\r\n\r\n    \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n","MetaKeywords":null,"MetaDescription":"\"Learn about Cyclone Rake's shipping process, payment options, and hassle-free return policy. New units ship within 1-2 business days with free delivery to the continental US. Enjoy risk-free trials with full refunds and paid return shipping","MetaTitle":"Shipping, Payments & Returns | Cyclone Rake Customer Policies","SeName":"shipping-payments-returns","PageLayoutId":"617cccde7b40d711a56321c7","Published":true,"StartDate":"0001-01-01T00:00:00","EndDate":"0001-01-01T00:00:00","Id":"61c1967e03037e27348630a1","UserFields":[]}