Shipping, Payments & Returns
Shipping at a Glance
The essentials — what ships, when, and how it arrives at your door.
Most Cyclone Rake systems ship within 1–2 business days of your order.
Full systems ship on a single secured pallet — everything arrives together.
Liftgate service to the first threshold — typically your garage door.
What Else to Know
- ✓ No signature required — you don't need to be home.
- ✓ The carrier will call you to schedule delivery once your shipment reaches the local terminal.
- ✓ PRO Number (freight tracking) provided once your order ships. Tracking shows arrival at the local terminal — final delivery is scheduled after the carrier's call.
- ✓ Aftermarket parts and the Cyclone Nut Rake ship free via standard parcel delivery.
Shipping Details & What to Expect
All of the Cyclone Family of products are built to order in our West Haven, CT factory, and most are generally ready for shipment within 1–2 business days from receipt of your order (see below). We believe in an end-to-end customer philosophy and strive to ensure that every part of your experience meets or exceeds your expectations.
Our Commitment to You
We Will:
- ✓ Receive and process your order on the day it is received
- ✓ Package your products, parts, and accessories to protect them during shipment
- ✓ Include clear, easy-to-follow directions for installation and use
- ✓ Ship your Cyclone Rake or Cyclone Nut Rake within 1–2 business days from receipt of your order
- ✓ Ship your Reconditioned Cyclone Rake bundle within 3–5 business days from receipt of your order
- ✓ Ship new and reconditioned aftermarket parts and accessories within 1–2 business days
- ✓ Send you an order confirmation email along with your PRO number (freight tracking number) so you can monitor the progress of your shipment
- ✓ Provide follow-up support for any installation or usage questions you may have
How Cyclone Rake Systems Are Shipped
A new Cyclone Rake system typically ships as multiple boxes that are professionally stacked, secured, and shrink-wrapped on a single pallet for delivery. Most orders include between 6–13 boxes, depending on the model and accessories selected.
Reconditioned Cyclone Rake bundles are also shipped on a pallet. Some accessories may ship separately.
Please look for the package labeled I'm the First Box to Open. This box contains the Blower Inlet Collar, Exit Chute, Hitch Forks (packed separately), the Owner's Assembly Manual, Parts Manual, safety goggles, and ear protection.
Shipping Methods: New & Reconditioned Cyclone Rakes
Cyclone Rake systems ship via freight (LTL) on a single pallet to ensure safe, reliable delivery and reduce the risk of damage or missing components. Each order is professionally stacked, secured, and shrink-wrapped on a wooden pallet. All boxes arrive together as one shipment.
- ✓ The carrier will contact you to schedule delivery.
- ✓ Liftgate service included to the first threshold, typically your garage door.
- ✓ No signature is required, and you do not need to be home.
- ✓ Tracking (PRO Number) is provided once your order ships. The date shown reflects arrival at the local terminal — the carrier will then contact you to schedule final delivery.
Shipping Charges
Delivered to your door free of charge within the continental United States.
Delivered to your door at a flat rate of $149 within the continental United States.
Delivered free of charge via parcel within the lower 48 states.
For delivery to non-contiguous U.S. states or international destinations, please call for pricing: (888) 531-7253.
Parts & Accessories
Accessories Ordered with Your Cyclone Rake
Your shipping price includes any accessories or upgrades ordered at the same time. When applicable, they ship on the same pallet as your Cyclone Rake.
Aftermarket New & Reconditioned Parts
All aftermarket parts ship free via standard parcel delivery. For help picking the right part, call (888) 531-7253.
Aftermarket New & Reconditioned Accessories
Flat-rate pricing to all of the lower 48 states — four tiers based on size and weight.
| Aftermarket Accessory | Flat-Rate |
|---|---|
| 3rd Wheel Jack Stand · Wall Mount Kit · All Roof Rack Carriers | $15 |
| All Mower Deck Adapters (MDA) | $30 |
| Dual-PRO Super Wheels · All PVC & Urethane Power Vacuum Pickups · All PVC & Urethane Power Unloaders · Power-Lift Unloaders | $40 |
| All PVC & Urethane Estate Vacuums | $60 |
For help picking the right accessory, call (888) 531-7253.
Shipment Delivery
You’ll receive a confirmation email with your tracking number as soon as your order ships so you can monitor its progress. Delivery times vary by location — typical transit times from our facility are as follows:
New Cyclone Rake Units
New Cyclone Rake units ship via ABF Freight, a specialized carrier for large equipment. Once your order ships, you’ll receive a confirmation email with your PRO tracking number so you can monitor your shipment.
- ✓ Zone 1: 5–6 business days — Northeast & Mid-Atlantic (CT, MA, MD, ME, NH, NJ, NY, PA, RI)
- ✓ Zone 2: 6–7 business days — Southeast & Great Lakes (FL, GA, IN, MI, NC, OH, SC, VA)
- ✓ Zone 3: 7–8 business days — Midwest & South Central (AL, AR, IA, IL, MN, MO, MS, TN, WI)
- ✓ Zone 4: 9–10 business days — Plains, South & Mountain (CO, KS, SD, TX, WY)
- ✓ Zone 5: 10–11 business days — West Coast & Pacific Northwest (ID, NV, OR, UT, WA)
ABF Freight delivers Monday–Friday. A delivery appointment may be required for some locations. Transit times are estimates and may vary.
Parts & Accessories
Aftermarket parts and accessories ship via FedEx. You’ll receive an order confirmation email with a FedEx tracking number as soon as your order is on its way.
- ✓ Zone 1: 1–2 business days — Northeast
- ✓ Zone 2: 2–3 business days — Upper Midwest & South
- ✓ Zone 3: 3–4 business days — Midwest
- ✓ Zone 4: 4–5 business days — West & Pacific Northwest
- ✓ Non-contiguous US & International — Based on location
Transit times are estimates and may vary by destination.
Payment Options
We offer a wide range of payment options, giving you maximum flexibility. Choose your Cyclone product, part, or accessories and pay with any of the following methods:
EXPRESS
Please Note: We do not offer net 30 payment terms for reconditioned Cyclone Rake Bundles.
Financing with Bread Pay®
We also provide a way to finance your complete Cyclone Rake purchase through Bread. Flexible monthly payments, quick approval.
Return Policy for New Products
We stand behind all of our products, parts, and accessories.
New Cyclone Rakes
If at any time during your New Cyclone Rake 6-Month Peace of Mind Trial you opt to return your Cyclone Rake, we will refund your purchase (less sales tax after 90 days*). A $299 Return Processing Fee will be deducted from your refund to help cover return shipping and inspection. If you picked up your Cyclone Rake at the factory, just bring it back during normal business hours and we'll handle the rest.
There are no restocking fees or hidden costs beyond the return fee. The only requirement for a full refund is that you use approved box sizes and a company-issued RMA, as proper packaging helps control freight costs.
The Peace of Mind Trial is available one time, per household or business, to new customers only.
New Cyclone Nut Rakes
If at any time during your New Cyclone Nut Rake 90-Day Peace of Mind Trial you opt to return it, we will refund your purchase (less sales tax after 90 days*). A $149 Return Processing Fee will be deducted from your refund to cover return shipping and product inspection. Factory pickups can be returned directly to us during normal business hours.
There are no restocking fees. For a full refund, simply use approved box sizes and a company-issued RMA — this ensures safe return shipping and helps us manage freight costs.
Aftermarket Parts & Accessories
If you purchased them on the Cyclone Rake website, we will refund 100% of the purchase price (less sales tax after 90 days*) for all unused, original boxed items returned within 6 months, minus a 15% restocking charge and shipping costs. All returns require a company-issued RMA. If you have any questions or need help to make sure you get the right part, please call our Customer Support Team at (888) 531-7253.
Return Policy for Reconditioned Products
Defects in Workmanship or Materials
If you need to return an item because of a defect in workmanship or materials, we will pay the cost of shipping the product back to us. We will ask for pictures and a description of the issue, and all returns must be authorized by a Customer Service representative.
We'll then refund 100% of the purchase price* and issue an RMA. (That's a fancy way of saying return paperwork.)
Non-Defect Returns
If there are no defects in workmanship or materials, we'll review your return request. The product must be in like-new condition and cannot have been used prior to return. If we approve the return, you'll be responsible for all packaging and shipping costs.
This return policy is in effect for 30 days from the date of shipment from us, so please review everything when you get it. This covers all reconditioned Cyclone Rakes, parts, and accessories.
*Sales Tax on items will not be returned after 90 days as this is paid directly to your state.
Questions About Your Order?
Our customer service team knows the product inside and out. If you need help with shipping, payment, or a return — give us a call and we'll take care of you.