Shipping, Payments & Returns
Hassle-Free Shipping & Hassle-Free Payments!
All of the Cyclone Family of products are built to order in our West Haven, CT factory and are generally ready for shipment within 1-2 business days from order placement. We believe in an end-to-end customer philosophy and strive to ensure that every part of your experience meets or exceeds your expectations. So, here’s what to expect after you place your order.
- Receive and process your order on the day it is received.
- Package your products, parts and/or accessories to protect them during shipment.
- Include clear, easy to follow directions for installation and use.
- Ship it out within 1-2 business days.
- Send you an order confirmation email along with tracking numbers that allow you to monitor the progress of your shipment.
- Provide follow up support for any installation or usage questions you may have.
All our tools, parts and accessories will ship via one of the following methods, typically based on the size of the item(s) being shipped:
- FedEx Ground
- Freight (for example, FedEx Freight, ABF). These items will be on a pallet.
- US Postal Service (for most after-market parts)
$49 Depot Shipping:
If you have access to a pickup truck, large SUV or trailer you can choose our $49 Ship To Depot option. We’ll ship your new Cyclone Rake or SuperHauler to a depot near you and you’ll be responsible to pick it up at that location. Most depots are open on weekdays between 8AM and 5PM. Click here to find the closest depot location. Please note you will need a pickup truck or trailer to safely transport your new machine. Depot shipping typically takes 1-2 days longer than our FedEx Ground service.
$149 To Your Door Shipping:
If you live in the continental United States and would like to get your Cyclone Rake delivered directly to your home, you can choose the $149 To Your Door option and it will be shipped via our outstanding FedEx Ground service. You do not need to be home for this delivery and FedEx will deliver your Cyclone Rake in a traditional FedEx truck – No tractor trailers in your driveway.
If you live in the lower 48 and would like your SuperHauler delivered to your home, because of its size, we can only ship it via a freight carrier. But don’t worry, that will come right to your home on a truck with a lift gate, so you don’t have to worry about how it’s getting off the truck.
If you are in Canada, we have two zone rates. If you live in Eastern Canada you pay the low shipping price of $399. If you live in the Western contiguous Canadian provinces your shipping cost is $549. All other non-contiguous US and international deliveries please call for pricing.
FREE Shipping for All Your Accessories with Your New Cyclone Product Order!
Which ever shipping option you choose, your shipping price includes your new Cyclone Rake or SuperHauler and any accessories and upgrades ordered with it. There is no sales tax unless shipped to a Connecticut address.
After-Market Parts and Accessory Shipping Charges
Whenever possible, we will combine parts and accessories into as few boxes as possible. Please note that some parts and accessories cannot be combined due to size and/or other packaging requirements. All shipping charges will be clearly stated during the online checkout process or in your conversation with one of our Customer Service Specialists. Please note that shipping costs for after-market parts and accessories are not refundable. So, if you need help to make sure you get the right part or accessory, please give us a call at (888)-531-7253.
We will send you an order confirmation email along with tracking numbers that allow you to monitor the progress of your shipment. Delivery times vary depending on your location, but typical transit times from our location to yours are as follows:
- Zone 1: 1-2 days (Northeast)
- Zone 2: 2-3 days (Upper Midwest and South)
- Zone 3: 3-4 days (Midwest)
- Zone 4: 4-5 days (West and Pacific Northwest)
- Canada and Non-contiguous US: Based on location
We offer a wide range of payment options, giving you maximum flexibility. Choose your Cyclone product, part or accessories and pay with any of the following methods:
Financing with Bread®
We also provide a way to finance your complete Cyclone Rake or SuperHauler purchase through Bread. Click here to learn how.
Product Return Policy
We stand behind all the products, parts and accessories.
If at any time during your Cyclone Rake or SuperHauler risk-free trial, you opt to return your unit, we will refund your purchase. We will also refund your shipping costs and pay the return shipping from any customer location in the contiguous United States or contiguous Canada. And if you picked your Cyclone Product up at the factory, no problem. Just bring it back to the factory during normal business hours and we’ll get you a full refund. There are no restocking fees or other hidden costs.
For after-market parts and accessories purchased on the Cyclone Rake website, we will refund 100% of the purchase price for all unused, original boxed items minus an 15% restocking charge and shipping costs. If you have any questions or need help to make sure you get the right part, please call our Customer Support Team at (888)-531-7253