Shipping, Payments & Returns
Hassle-Free Shipping & Hassle-Free Payments!
All of the Cyclone Family of products are built to order in our West Haven, CT factory and are generally ready for shipment within 1-2 business days from the receipt of your order (see below). We believe in an end-to-end customer philosophy and strive to ensure that every part of your experience meets or exceeds your expectations. So, here’s what to expect after you place your order.
- Receive and process your order on the day it is received.
- Package your products, parts and/or accessories to protect them during shipment.
- Include clear, easy to follow directions for installation and use.
- Ship your Cyclone Rake or Cyclone Nut Rake within 1-2 business days from the receipt of your order.
- Ship your Aftermarket Parts and Accessories within 1-2 business days from the receipt of tour order.
- Send you an order confirmation email along with tracking numbers that allow you to monitor the progress of your shipment.
- Provide follow up support for any installation or usage questions you may have.
The number of packages for a new Cyclone Rake order will typically range between 7-10 and could be more based on the number of accessories you order. Please look for the package labeled "Open This Box First". This box contains the Blower Inlet Collar, Exit Chute, (2) Hitch Forks in a separate box, the Owner's Assembly Manual, Parts Manual, Safety Googles, and Ear Plugs.
Due to winter weather conditions and/or COVID-19, FedEx may experience delays. You can read more about this HERE. In addition to delays, not all packages may arrive at the same time. If you’re expecting delivery of a new Cyclone Rake, remember to wait until you receive Box # 1 that says “Open this Box First” before opening the others.
All our tools, parts, and accessories will ship one of the following methods, typically based on the size of the item(s) being shipped:
- FedEx Home Delivery
- Freight (examples include FedEx Freight, ABF). These items will be on a pallet.
- US Postal Service (for most after-market parts).
We use FedEx Home Delivery so we’re able to ship directly to your home and avoid the challenges of LTL Freight deliveries. Many of our customers cannot accommodate a tractor trailer on their road or driveway, so the option for freight shipments is not practical. FedEx Home Deliveries are made every day of the week, so Cyclone Rakes can be delivered even on Saturdays and Sundays.
$199 FREE To Your Door Shipping:
If you live in the continental United States your Cyclone Rake will be delivered directly to your home, via our outstanding FedEx Home Delivery. You do not need to be home for this delivery and FedEx will deliver your Cyclone Rake in a traditional FedEx truck – No tractor trailers in your driveway.
Cyclone Nut Rake FREE To Your Door Shipping:
If you live in the lower 48 your Cyclone Nut Rake will be delivered to your home — FREE!
If you live in the non-contiguous US or require international delivery, please call for pricing.
FREE Shipping for All Your Accessories with Your New Cyclone Product Order!
Whichever Cyclone product you choose, your shipping price includes your new Cyclone Rake or SuperHauler and any accessories and upgrades ordered with it.
Aftermarket Parts Shipping Charges
All our aftermarket parts ship for FREE – Easy Peasy.
If you need help to make sure you get the right part for your Cyclone Rake, please give us a call at (888)-531-7253.
Aftermarket Accessory Shipping Charges
All our aftermarket accessories have flat rate shipping to all of the lower 48 states. We have 4 shipping tiers based on the size and weight of the accessory. Here are some examples:
||Flat-Rate Shipping Charge
|3rd Wheel Jack Stand
Wall Mount Kit
All Roof Rack Carriers
|All Mower Deck Adapters (MDA)
|Dual-PRO Super Wheels
All PVC Power Vacuum Pickups
All Urethane Power Vacuum Pickups
All PVC Power Unloaders
All Urethane Power Unloaders
|All PVC Estate Vacuums
All Urethane Estate Vacuums
If you need help to make sure you get the right accessory for your Cyclone Rake, please give us a call at (888)-531-7253.
We will send you an order confirmation email along with tracking numbers that allow you to monitor the progress of your shipment. Delivery times vary depending on your location, but typical transit times from our location to yours are as follows:
- Zone 1: 1-2 days (Northeast)
- Zone 2: 2-3 days (Upper Midwest and South)
- Zone 3: 3-4 days (Midwest)
- Zone 4: 4-5 days (West and Pacific Northwest)
- Non-contiguous US & International: Based on location
We offer a wide range of payment options, giving you maximum flexibility. Choose your Cyclone product, part or accessories and pay with any of the following methods:
Financing with Bread®
We also provide a way to finance your complete Cyclone Rake purchase through Bread. Click here to learn how.
Product Return Policy
We stand behind all the products, parts and accessories.
If at any time during your Cyclone Rake or Nut Rake risk-free trial, you opt to return your unit, we will refund your purchase*. We will also refund your shipping costs and pay the return shipping from any customer location in the contiguous United States or contiguous Canada. And if you picked your Cyclone Product up at the factory, no problem. Just give us a call, to make an appointment, to bring it back to the factory during normal business hours and we’ll get you a full refund. There are no restocking fees or other hidden costs.
For after-market parts and accessories purchased on the Cyclone Rake website, we will refund 100% of the purchase price* for all unused, original boxed items minus an 15% restocking charge and shipping costs. If you have any questions or need help to make sure you get the right part, please call our Customer Support Team at (888)-531-7253
*Sales Tax on items will not be returned after 90 days as this is paid directly to your state.