{"SystemName":"How We Do Business","IncludeInSitemap":true,"IsPasswordProtected":false,"Password":null,"Title":"How We Do Business","Body":"\r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n    \r\n     \r\n    \r\n<div class=\"text-center\">\r\n<iframe class=\"col-12 col-md-6\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\" frameborder=\"0\" height=\"380\" src=\"https://www.youtube.com/embed/ikn7zuGCDA4\" title=\"YouTube video player\" width=\"680\"></iframe>    \r\n</div>\r\n\r\n<p style=\"margin-top: 10px;\">We offer and build great products. We also know there’s more to a great business model than having great products. We think the other key piece is the confidence you have in the company on the other end of the relationship.</p>\r\n\r\n<p>We buy things just like you do, and we know the difference between a good purchasing/ownership experience and a not so good one. We never lose sight of how you want to be treated and you’ll see, we take our commitment to the relationship we have with you very seriously. Life is short and we’re not going to waste one second on delivering and experience that we can’t be proud of.</p>\r\n\r\n<div style=\"background: rgb(204, 220, 213); border: 1px solid rgb(204, 204, 204); padding: 5px 10px; text-align: center; margin-bottom: 20px;\"><div style=\"text-align: center;\"><b>For more than twenty-five years we’ve stood by every product and every replacement part we’ve sold.</b></div><b>And we’re going to continue to do that for the next twenty-five years (and then some).</b></div>\r\n\r\n<p>Welcome to an ownership experience that will make you happy, satisfied, and confident that you made the right choice.</p>\r\n\r\n<p class=\"text-center\"><img src=\"/assets/images/uploaded/How%20we%20do%20Business/F25-CR-6-month-Guarantees%20Chart.png\" style=\"text-align: justify; width: 1000px;\" class=\"col-12\"></p>\r\n\r\n<h2><b><font color=\"#00502f\">New Product Piece of Mind Trials</font></b></h2>\r\n<h3><span style=\"font-size: 22px;\"><b>Cyclone Rake: 6-Month Peace of Mind Trial - Residential Use</b></span></h3>\r\n<ul>\r\n<li><b><span style=\"font-family: Roboto;\">Step 1:</span></b><span style=\"font-family: Roboto;\"> Purchase a Cyclone Rake.</span></li>\r\n\r\n<li><b><span style=\"font-family: Roboto;\">Step 2: </span></b><span style=\"font-family: Roboto;\">Use your Cyclone Rake tow behind leaf vacuum on your property for 6 full months.</span></li>\r\n\r\n<li><b><span style=\"font-family: Roboto;\">Step 3: </span></b><span style=\"font-family: Roboto;\">You decide. If at any time during your 6-Month Peace of Mind Trial you're not satisfied, you may return your Cyclone Rake for a full refund (less sales tax after 90 days).</span></li>\r\n<ul>\r\n<li><span style=\"font-family: Roboto;\">A $299 Return Processing Fee will be deducted from your refund to help cover round-trip freight and product inspection. If you picked up your Cyclone Rake at the factory, no problem—just bring it back during business hours and we’ll take care of the rest.</span></li>\r\n<li><span style=\"font-family: Roboto;\">There are no restocking fees or hidden costs beyond the return fee. The only requirement for a full refund is that you use approved box sizes and a company-issued RMA, as proper packaging helps us manage freight costs efficiently. The Peace of Mind Trial is available one time, per household or business, to new customers only.</span></li>\r\n</ul>\r\n</ul> \r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Cyclone Rake:&nbsp;6-Month Peace of Mind Trial – Commercial Use</b></span></h3>\r\n<ul>\r\n<li style=\"text-align: justify; \"><b><span style=\"font-family: Roboto;\">Step 1:</span></b><span style=\"font-family: Roboto;\"> Purchase a Cyclone Rake.</span></li><span style=\"font-family: Roboto;\">\r\n</span>\r\n<li style=\"text-align: justify; \"><b><span style=\"font-family: Roboto;\">Step 2: </span></b><span style=\"font-family: Roboto;\">Use your Cyclone Rake tow behind leaf vacuum on your property for up to 6 months.</span></li><span style=\"font-family: Roboto;\">\r\n</span>\r\n<li style=\"text-align: justify; \"><b><span style=\"font-family: Roboto;\">Step 3: </span></b><span style=\"font-family: Roboto;\">You decide. If at any point during your 6-Month Peace of Mind Trial you're not satisfied, you can return your Cyclone Rake for a full refund (less sales tax after 90 days).</span>\r\n\r\n</li><li style=\"text-align: justify; \"><font face=\"Roboto\">A $299 Return Processing Fee will be deducted from your refund to help cover return shipping and inspection. If you picked up your Cyclone Rake at the factory, just bring it back during normal business hours and we’ll handle the rest.</font></li><li style=\"text-align: justify; \"><font face=\"Roboto\">There are no restocking fees or hidden costs beyond the return fee. The only requirement for a full refund is that you use approved box sizes and a company-issued RMA, as proper packaging helps control freight costs. The Peace of Mind Trial is available one time, per household or business, to new customers only.</font></li><br></ul> \r\n\r\n<p><b>The Fine Print: The 6-Month Peace of Mind Trials are only available one time, per one family or business, to new customers. That's it for the fine print.\r\n</b></p>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Cyclone Nut Rake:&nbsp;90-Day Trial</b></span></h3>\r\n<ul>\r\n<li style=\"text-align: justify; \"><b><span style=\"font-family: Roboto;\">Step 1:</span></b><font face=\"Roboto\"> Purchase a Cyclone Nut Rake (Walk-Behind or Tow-Behind Model).</font></li><span style=\"font-family: Roboto;\">\r\n</span><li style=\"text-align: justify; \"><b><span style=\"font-family: Roboto;\">Step 2:&nbsp;</span></b><font face=\"Roboto\">Use it on your property for up to 90 days.</font></li><span style=\"font-family: Roboto;\">\r\n</span><li style=\"text-align: justify; \"><b><span style=\"font-family: Roboto;\">Step 3:&nbsp;</span></b>You decide. If you’re not satisfied within that time, you can return it for a full refund (less sales tax after 90 days).</li><li style=\"text-align: justify; \"><font face=\"Roboto\">A $149 Return Processing Fee will be deducted from your refund to cover return shipping and product inspection. Factory pickups can be returned directly to us during normal business hours.</font></li><li style=\"text-align: justify; \"><font face=\"Roboto\">There are no restocking fees. For a full refund, simply use approved box sizes and a company-issued RMA—this ensures safe return shipping and helps us manage freight costs.</font></li>\r\n</ul>\r\n\r\n<h2 style=\"line-height: 1.4;\"><font color=\"#00502f\"><b>Reconditioned Cyclone Rakes, Parts &amp; Accessories&nbsp;</b></font></h2>\r\n\r\n<p>We guarantee that your reconditioned products will be free from defects in materials and workmanship. Note that Cyclone Rakes and accessories may have been field tested so it’s possible that there may be some minor cosmetic blemishes defects that will not affect the use or performance of the products. <b>These products do not come with a Peace of Mind Trial</b>&nbsp;so if you are unsure about your purchase or would like the flexibility of our Peace of Mind Trial, please purchase a new unit (or parts or accessories). This allows us to keep our prices low.</p><p><br></p><hr>\r\n\r\n<p class=\"text-center\">\r\n<img src=\"/assets/images/uploaded/How%20we%20do%20Business/S25-CR%20Warantee%20Recon%20Chart2.png\" style=\"width: 1080px;\" class=\"col-12\">\r\n</p>\r\n\r\n\r\n<h2><font color=\"#00502f\"><b>New Product Warranties</b></font></h2>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Cyclone Rake: Classic, Commander, CRS Commander and Commercial PRO - Residential Use</b></span></h3>\r\n<p style=\"margin-left: 25px;\">Your new Cyclone Rake with the Briggs &amp; Stratton XR950-PRO engine is covered under a bumper-to-bumper warranty for 2 years from the date of delivery for residential use. This covers you against any defects in materials and workmanship. With the upgrade to the Briggs &amp; Stratton 6.5HP Cyclonic Vanguard Engine you will also receive an upgrade to a 3 Year bumper-to-bumper warranty. Both the 2- and 3-year engine warranties are covered by Briggs &amp; Stratton directly. The Cyclone Rake is built from quality materials and is made to last. You are responsible for routine maintenance including (but not limited to) oil changes, air filters, and spark plugs. Collison damage and normal wear/age damage are not covered under the warranty.</p>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Cyclone Rake: Classic, Commander, CRS Commander and Commercial PRO - Commercial Use</b></span></h3>\r\n<p style=\"margin-left: 25px;\">\r\nFor Commercial use your Cyclone Rake with the XR950-PRO engine or upgraded Briggs &amp; Stratton Cyclonic Vanguard 6.5HP engine are covered under a bumper-to-bumper warranty for 6 months from the date of delivery. Just like the residential warranty this covers you against defects in materials and workmanship. The engine warranty is covered by Briggs &amp; Stratton directly. You are responsible for routine maintenance including oil changes, air filters, and spark plugs. Collision damage, and normal wear/age damage is not covered under the warranty. The Cyclone Rake is built from quality materials and is built to last.\r\n</p>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Cyclone Rake: XL, CRS XL &amp; Z-10 - Residential Use</b></span></h3>\r\n<p style=\"margin-left: 25px;\">\r\nYour new Cyclone Rake with the Briggs &amp; Stratton Vanguard engine is covered under a free bumper-to-bumper warranty for 3 years from the day of delivery for residential use. This covers you against any defects in materials and workmanship. The Cyclone Rake is built from quality materials and is made to last. The engine warranty is covered by Briggs &amp; Stratton directly. You are responsible for routine maintenance including (but not limited to) oil changes, air filters, and spark plugs. Collision damage and normal wear/age damage are not covered under the warranty.\r\n</p>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Cyclone Rake: XL, CRS XL &amp; Z-10 - Commercial Use</b></span></h3>\r\n<p style=\"margin-left: 25px;\">For Commercial use your Cyclone Rake with the Briggs &amp; Stratton Vanguard engine is covered under a free bumper-to-bumper warranty for 6 months from the day of delivery. This covers you against any defects in materials and workmanship. The Cyclone Rake is built from quality materials and is made to last. The engine warranty is covered by Briggs &amp; Stratton directly. You are responsible for routine maintenance including (but not limited to) oil changes, air filters, and spark plugs. Collision damage and normal wear/age damage are not covered under the warranty.</p><p style=\"text-align: justify; \">\r\n</p>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Aftermarket Parts &amp; Accessories:</b></span></h3>\r\n<p style=\"margin-left: 25px;\">\r\nYour warranty isn’t only for a new Cyclone Rake. When you purchase any of our aftermarket parts and accessories you are <b>covered for 60 days </b>from the delivery date against defects in materials and workmanship. Collision damage and normal wear/age damage are not covered under the warranty. If you purchased an aftermarket XR950-PRO engine it's covered under a bumper-to-bumper warranty for 2 years from the date of delivery for residential use and 6 months for commercial use. If you purchased a 6.5 HP Cyclonic or an 8HP or 10 HP engine, you'll be covered for 3 years for residential use and 6 months for commercial use. The engine warranty is covered by Briggs &amp; Stratton directly. You are responsible for routine maintenance including (but not limited to) oil changes, air filters, and spark plugs.\r\n</p>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Cyclone Nut Rake:</b></span></h3>\r\n<p style=\"margin-left: 25px;\">\r\nThe Cyclone Nut Rake is warrantied for one year from the date of delivery. The Cyclone Nut Rake is built from quality materials and made to last. You are responsible for routine maintenance and cleaning. Be sure to operate it properly and keep it protected from the elements. Collision and normal wear/age damage is not included.\r\n</p>\r\n\r\n<h2 style=\"margin-top: 22px;\"><font color=\"#00502f\"><b>Reconditioned Cyclone Rakes, Parts &amp;Accessories</b></font></h2>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Residential Use</b></span></h3>\r\n<p style=\"margin-left: 25px;\">All Reconditioned Cyclone Rakes and bundles come with a&nbsp;<span style=\"font-weight: bolder;\">2-year bumper to bumper warranty</span>. Any defects in workmanship or materials and we have you covered. Remember, this does not cover wear and tear and does not cover any accidental damage (like bumping a tree). Other than that, rest easy.</p>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Commercial Use</b></span></h3>\r\n<p style=\"margin-left: 25px;\">All Reconditioned Cyclone Rakes and Bundles that are being used commercially come with a&nbsp;<span style=\"font-weight: bolder;\">3 month bumper to bumper warranty</span>. Again, this will only cover defects in materials or workmanship and does not cover wear and tear or accidental damage. Easy Peasy!</p>\r\n\r\n<h3><span style=\"font-size: 22px;\"><b>Parts &amp; Accessories</b></span></h3>\r\n<p style=\"margin-left: 25px;\">All Reconditioned Parts and Accessories are warrantied for a period of <b>60 days from date of shipment</b>. As noted above and like the Reconditioned Power Cyclone Rake Units, Parts and Accessories are covered against any manufacturing or material defects but are not warrantied against wear and tear.</p><hr><h2><font color=\"#00502f\"><b>Military Discount</b></font></h2>\r\n<p style=\"margin-left: 25px;\">It’s always a pleasure to support the brave men and women who have served and continue to serve, in our military service and as first responders. We thank you for your commitment to our great country and are proud to offer a special discount for those who qualify. Please call 888-531-7253 to place your new Cyclone Rake order.</p><hr><h2><font color=\"#00502f\"><b>Cyclone Promotions</b></font></h2>\r\n<p style=\"margin-left: 25px;\">Woodland Power Products will occasionally run promotions or sales on our website or through other advertising. Please note that promotions or offers cannot be combined. There is a limit of one promotion or offer per purchase of a Cyclone Rake or Cyclone Nut Rake.  Some of our promotions or offers apply to the purchase of our gift cards.  If a promotion or offer is used to purchase a gift card, the same or different promotion or offer cannot be used at the time the gift card is redeemed. <b style=\"color:red;\">Please note, only 1 promo code may be used on an order and if there are any price discrepancies, the website price will govern.</b></p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n","MetaKeywords":null,"MetaDescription":"Discover Cyclone Rake's commitment to quality and customer satisfaction. Our lawn vacuums feature 2-3 year residential warranties, 6-month commercial coverage, and comprehensive parts protection. Built from quality materials with your confidence in mind.","MetaTitle":"How We Do Business | Cyclone Rake Warranty & Customer Commitment","SeName":"how-we-do-business","PageLayoutId":"617cccde7b40d711a56321c7","Published":true,"StartDate":"2023-06-05T11:10:00","EndDate":"0001-01-01T00:00:00","Id":"61c1946403037e27348614cf","UserFields":[]}