Automatic Case Creations

  • Email to the inbox
  • Contact Us
  • Category 3/4 tractors used while rake ordering
  • New tractor suggestion
  • B2B customer request
  • Order Cancel
  • Order Return

Email to the inbox:

The emails sent to the mail id 'CRUATSUPPORT@woodlandpowerproducts.com' by the customers will be converted as cases.

Contact Us:

Customer can go the Contact Us page on the website and submit the query/concern. A ticket will be generated automatically in the back end.

Category 3/4 tractors used while rake ordering:

When the entered tractor details by the customer when they order a rake, is not compatible with the model, a message will be appeared.

When the customer clicks on the 'Request help' button, a case will be automatically created in the back end.



New tractor suggestion:

When a customer types a new tractor detail, which is not existing in the database, a 'Click Here For Support' button will appear.


Click on the 'Request Help' button, a new case will be created in the back end.


B2B customer request:

When a customer fill and submit the  'Credit Application Form' from their account, a new case will be created automatically in the back end.


Order Cancel:

When an order is cancelled, a case is automatically created.


Order Return:

When a Customer/Rep initiates a return request from the Customer's account, a case will be automatically created in the back end.